This Privacy Policy explains how Smashed Crab Studio Ltd, trading as teamplanner ("we", "us", "our"), a company registered in England and Wales (Company Number 09056654), collects, uses, shares, and protects personal data. It also sets out your rights under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

We are the data controller for the purposes of this Policy.

Information We Collect and How We Use It

We may collect and process personal data when you:

• Purchase or use our software solutions.
• Enquire about or express interest in our services.
• Contact us for customer support.
• Subscribe to our marketing communications.
• Interact with our website.

The personal data we collect may include:

• Name, job title, company, email address, phone number, and postal address.
• IP address and technical identifiers.
• Information you choose to provide when communicating with us.

We process this data under the following lawful bases:

• Contract: to deliver the services you have requested.
• Legitimate Interest: to maintain our business operations, provide customer support, and market relevant services.
• Consent: where you have opted in to receive specific marketing communications.

We may also lawfully acquire and process the professional contact details of decision makers and budget holders at UK organisations. This is carried out under the lawful basis of Legitimate Interest and is supported by our Legitimate Interest Assessment, which is available upon request.

Sharing of Information

We use trusted third-party service providers to support our operations. These suppliers may process your personal data on our behalf, strictly under contract and in accordance with data protection law. Our current suppliers include:

• Zendesk Sell and Zendesk Support: customer relationship management and support.
• Google (Workspace, Ads, Analytics, reCAPTCHA, Tag Manager, etc.): email, productivity, analytics, and advertising.
• Mailchimp: email marketing.
• ChatGPT / OpenAI: artificial intelligence tools.
• Microsoft 365: productivity and communications.

We only share personal data where necessary for service provision. All providers are subject to contractual and legal safeguards to ensure your data is protected.

Cookies and Tracking

Our website uses cookies and similar technologies to improve functionality, analyse traffic, and tailor experiences. This includes tools such as Google Analytics and Microsoft Clarity.

Details of the types of cookies we use and how to manage your preferences can be found in our Cookie Policy below. You may opt out or adjust your browser settings at any time.

Data Security

We use technical and organisational measures to protect your data against unauthorised access, loss, or misuse. Access to personal data is limited to employees and partners who need it for legitimate business purposes.

While we take appropriate precautions, no transmission of data over the internet can be guaranteed as fully secure.

Data Retention

We retain personal data only as long as necessary to fulfil the purposes for which it was collected, including legal, tax, and reporting obligations. When data is no longer required, we securely delete or anonymise it.

Your Rights

You have rights under the UK GDPR, including the right to:

• Access your personal data.
• Correct inaccurate or incomplete data.
• Request erasure of your data.
• Restrict or object to processing.
• Data portability (to receive your data in a usable format).
• Withdraw consent where processing is based on consent.

To exercise your rights, please contact us at gdpr@smashedcrabsoftware.com. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO).

International Transfers

Some of our service providers are located outside the UK. Where data is transferred internationally, we ensure appropriate safeguards are in place, such as the UK International Data Transfer Agreement (IDTA) or equivalent contractual protections.

Changes to This Policy

We may update this Privacy Policy from time to time. The most recent version will always be available on our website with the effective date shown at the top of the page.

Contact Us

Smashed Crab Studio Ltd trading as teamplanner
K2 Tower, 60 Bond Street
Hull, East Riding of Yorkshire
HU1 3EN, United Kingdom
Company Registration Number: 09056654

Email: gdpr@smashedcrabsoftware.com

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